CONTACT

Bon Iver US store fulfillment proudly powered by Sound-Merch and Ambient Inks.

SOUND-MERCH 

Customer Service
T: 03 9046 1951
E: orders@sound-merch.com.au

Shipping address:
Warehouse 14 / 28 Down St
Collingwood, VIC, 3066
AUSTRALIA

RETURNS / EXCHANGES

By initiating a return, you agree to the terms of our return and exchange policies outlined below.

RETURN POLICY
We accept returns on unworn, unwashed and sealed items within 30 days of purchase for domestic orders. To return an item, please mail your item to:

Warehouse 14 / 28 Down St
Collingwood, VIC, 3066
AUSTRALIA

Please also include the reason for the return on the original packing slip or a separate sheet of paper within your return shipment. Or even better, here’s a handy Return Form to print and include in your return shipment.

For questions or international order returns, or if we made a mistake and need to issue you a prepaid return label, please email us at: orders@sound-merch.com.au.

EXCHANGE POLICY
To exchange an item, place a new order for the replacement item and then return the original item via our return policy. You are also responsible for paying the shipping cost (calculated at checkout) for the replacement item(s) that you order unless there was an error on our end.

UNDELIVERABLE PACKAGES
If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks we will return the item(s) into our stock and refund the amount, less shipping.

PAYMENTS

We accept PayPal, Visa, MasterCard, Discover, and American Express. Please do not send cash or check. Sales tax will not be charged unless the package is shipped within Wisconsin.

If you receive a Gateway Error during checkout, most of the time this is a credit / debit card billing address issue. Please note that the billing address you enter must be the billing address associated with the credit card you are using. If you're still having problems, please contact our customer service team. 

We reserve the right to cancel any orders that have not yet been fulfilled due to pricing errors, or the misuse of coupon codes. 

SHIPPING & HANDLING POLICY

All shipments will be sent via Australia Post. Orders are processed Monday - Friday (by 5pm CST) and shipped within 2 Business Days* of order placement. Shipping times exclude Holidays:

Shipping Times:

Territory: Australia
"Parcel Post" (2-14 business days)

Territory: New Zealand
Standard International (5-15 business days)

Territory: Asia
Standard International (5-15 business days)

Territory: US & Canada
Standard International (5-15 business days)

Territory: Europe
Standard International (5-15 business days)

Territory: Rest of World (ROW)
Standard International (5-15 business days)

*Please note: During December, orders may take up to 3 Business Days to ship due to the Holiday Season. We appreciate your patience.

*Sound-Merch will not be held responsible for any items lost, damaged, or stolen during transit.

PRE-ORDER

If you order non pre-order items with pre-order items they will not ship until the specified date on the product description. If you need the non pre-ordered items sooner, please place two separate orders.